An organization must receive an honest feed back, a constructive criticism, as it is an eye opener and a significant review of performance of the company. This is best achieved through 'Exit Interviews'. Exit Interview is ideally a free and frank conversation between a departing employee and a representative of the company. In a bid to understand why employees leave an organization, more and more companies are taking exit interviews seriously and making effective changes as per the feedback received. Several companies are taking services of specialised HR companies like Cavalry Consultants to conduct exit interviews. Feedback from exit interviews is helping companies come up with systemic remedies. Empirical evidence has shown that this has enhanced the overall retention in the company.

The result of the exit interview largely depends to a great extent on the expertise of the interviewer. A person who has been asked to go or is leaving due to some internal politics may be agitated and is not likely to come out frankly in front of the company representative. An external interviewer is an ideal choice to conduct discussion with such an employee.

An internal interviewer is not likely to hear anything said against the organization and may lose control over the interview defeating the purpose of exit interview. Interestingly, ex-employees tend to be more open and speak their minds when a third party conducts such exit interviews.